Sarah ElRaheb-Dagher on the art of storytelling for lawyers
Sarah ElRaheb-Dagher, educator, leadership coach, and pedagogy specialist at Harvard Kennedy School, talks with Resilient CLO track host Lori Lorenzo about how to craft effective stories to build relationships, motivate teams, and drive change.
Aug 21 - 54 min 15 sec
Dianne Ralston on communication and client relationships
Dianne Ralston, chief legal officer of SLB, talks with Resilient CLO track host, Lori Lorenzo, about her experiences cultivating business and legal relationships, and building a resilient mindset and successful legal career.
May 8 - 47 min 21 sec
Dr. Will Houstoun on what performance arts can teach us about leadership
Dr. Will Houstoun, PhD and performer in residence at Imperial College London’s Royal College of Music in the Centre for Performance Science talks with Bill Marquard, Managing Director Monitor Deloitte, and host of the Becoming Resilient series about how using the art of magic and performance can help doctors, patients, and leaders in Becoming Resilient.
Feb 01 - 52 min 29 sec
Julia Simon on leadership, learnings, and litigation
Chief legal officer and corporate secretary, chief diversity officer and senior privacy officer at Mary Kay, Julia Simon talks with Resilient CLO track host Lori Lorenzo about getting outside her comfort zone and remaining true to her personal purpose. Julia shares how this allowed her to become an empowered, resilient leader.
Dec 2022 - 36 min 42 sec
Tonit Calaway on achieving success on an unconventional path
EVP, chief administrative officer, general counsel, and secretary at BorgWarner Inc., Tonit Calaway talks with Resilient CLO track host Lori Lorenzo about setting a vision, being authentic, and embracing not only the unknowns but also the failures we all face at times. Tonit shares how all of these can ultimately create unexpected, new opportunities for resilient leaders.
Jul 2022 - 44 min 15 sec
Tom Morris on a philosopher’s lemonade stand: ancient wisdom for today’s leader
Tom Morris, PhD, professor, author and a self-proclaimed public philosopher talks with Bill Marquard, managing director, Monitor Deloitte, and host of the Becoming Resilient series about how ancient wisdom can help leaders be resilient in the face of disruption.
Apr 2022 - 57 min 03 sec
Andrew Tinseth on creating value while managing risks and controls
Vice President of Internal Audit at Providence Andrew Tinseth talks with Resilient CAE track host Sarah Fedele about the opportunities innovation, data and analytics bring for today’s internal auditor and the value the business can derive.
Mar 2022 - 22 min 10 sec
Sara Hays on transforming legal experience into board value
Experienced general counsel, board director, and advisor Saya Hays talks with Resilient CLO track host Lori Lorenzo about how chief legal officers can translate their expertise to the skills and know-how valued by a corporate board of directors.
Feb 2022 - 41 min 54 sec
Bill Marquard on resilient leaders, organizations, and societies
Bill Marquard, managing director, Monitor Deloitte, talks with Resilient host Mike Kearney about how resilient leaders are able to connect disparate dots and find common characteristics to raise the resilience quotient for themselves, their teams, and their organizations.
Jan 2022 - 34 min 02 sec
Vanessa Allen Sutherland on living in the tension of business and legal
As a B2B, B2C, and public service leader, Vanessa Allen Sutherland, EVP Government Relations and CLO at Norfolk Southern, knows a thing or two about how organizations can be compliant with laws and also about the nuances of policymaking. She talks with Resilient CLO track co-host Lori Lorenzo about the dual responsibility corporate lawyers have—to ask difficult questions to keep their own house in order and to have a pulse on the threats that can harm the organization’s market reputation.
Nov 2021 - 1 hr 08 min 30 sec
Martha Minow on building trust as a leader in a skeptical society
Martha Minow, Harvard Law School professor, former dean, litigator, and board director talks with the Resilient Future of Trust track host Don Fancher about the parallels between trust issues in our society and what we face as professionals. Her take on the future of trust? Building and maintaining trust can only be accomplished with empathy and relationships.
Nov 2021 - 49 min 51 sec
Susan Irving on embedding trust into COVID-19 recovery
How can leaders build, maintain, and restore trust during times of disruption and uncertainty? In this first episode in the Future of Trust special series, Susan Irving, CMO of Kruger Products joins Jennifer Lee managing partner, Deloitte Growth Platforms, with host Don Fancher, Deloitte Global Forensic leader to discuss the trust journey Kruger and other organizations have taken, the lessons learned, and how it has changed how they relate to their customers, employees, and partners.
Sep 2021 - 46 min 16 sec
Ivan Fong on corporate legal leadership
Ivan Fong, senior vice president, general counsel, and secretary at 3M Company, sits down with Resilient CLO track co-host Lori Lorenzo to discuss what it means to lead in a mission-driven organization. He also shares his vision of legal transformation and five legal leadership imperatives.
May 2021 - 1 hr 21 min 04 sec
Anthony Sharett on legal leadership with purpose
How can today’s corporate legal executives lead with purpose? What is “financial inclusion for all?” And how has Meta Financial Group brought that mission to life? Anthony Sharett, chief legal and compliance officer for Meta, shares his perspectives on the Resilient podcast’s chief legal officer track.
May 2021 - 38 min 14 sec
Debbie Wheeler: Cyber as a force for change
Debbie Wheeler, Chief Information Security Officer, Delta Air Lines sits down with Cyber Track host Deb Golden name to discuss how cyber can reduce friction in the customer experience and enable innovation for the business.
Apr 2021 - 50 min 53 sec
The role of business in the equity imperative
2020 spotlighted the harsh reality of systemic racism and injustice in the United States. What might it take to make real progress toward racial equity? In this episode, two of the authors of Deloitte’s recent report, The equity imperative, discuss the responsibility and the opportunity that businesses have to help lead the way to a more equitable future.
Mar 2021 - 1 hr 23 min 31 sec
Rob King on data, speed, and controls
How is the role of internal audit changing? Rob King, corporate vice president and chief audit executive at FedEx, sits down with Sandy Pundmann to talk about delivering insights and foresights to stakeholders, innovating with new technologies to deliver assurance and risk assessments, and harnessing data to accelerate both insights and automation.
Mar 2021 - 13 min 11 sec
Consumer sentiment: Executive voices on pandemic recovery
As consumers grappled with the unprecedented disruption of their lives in 2020, many dramatically changed their behaviors to adapt to the realities of a pandemic-driven new normal. Are these shifts temporary, or will continued uncertainty affect consumer behaviors and sentiments well into the future? In this episode of Resilient, Deloitte consumer industry leaders discuss the outlook for 2021 and the consumer trends that could play a role in shaping long-term economic recovery and industry dynamics.
Jan 2021 - 38 min 22 sec
The social sector and business: Serving communities in crisis
In the midst of crisis, how can nonprofits adapt to help bridge the gaps where government, policy, and social safety nets may be constrained? This episode of Resilient brings together social sector leaders to discuss the pandemic’s impact on the social issues that businesses care so much about. They share insights on how social sector leaders might anticipate and prepare for crisis aftershocks, adapt to new realities, and think creatively to turn disruption into opportunity.
Dec 2020 - 55 min 37 sec
On a mission: Higher education combats COVID-19 challenges
How can higher education leaders successfully fulfill their institution’s mission while managing the demands placed on them by the COVID-19 crisis? This episode of Resilient explores the operational disruption facing academic institutions and their direct constituents—as well as the downstream consequences for the communities, businesses, and stakeholders in their shared domain. Hear their strategies for coping today and thriving tomorrow.
Nov 2020 - 42 min 54 sec
Resilience in the wake of adversity: Highlights from Confronting the COVID-19 Crisis
Over the past several months, Confronting the COVID-19 Crisis Resilient podcast special series has followed organizations, their leaders, and their stakeholders on the journey from response to recovery and cautiously toward thriving. In this compilation episode, we revisit past conversations with many of these guests, reflecting on what makes a resilient leader and curating answers from their shared experiences facing disruption, building trust, and inspiring hope for the future.
Nov 2020 - 24 min 42 sec
The impact of COVID-19 on people
Hear what it’s like to live, work, and manage through crises—from a leader on the frontlines. In this episode of Resilient, Mike McCabe, an emergency medical services leader, sits down with hosts Mike Kearney and Deloitte US Chief Well-being Officer and host of the WorkWell podcast Jen Fisher to explore the connection between well-being and resilience.
Oct 2020 - 36 min 47 sec
Jeff Raz shares how to connect deeply with your audience
Jeff Raz, Stand & Deliver senior director, Clown Conservatory founder, author, and resilient performer sits down with host Mike Kearney. Jeff shares his perspective on resilience, the art of communicating, presenting confidently, and building trust. This interview is chockfull of tips to help leaders up their game in captivating their audiences—whether in person, writing, or even in a virtual setting.
Oct 2020 - 1 hr 30 min 16 sec
Jacki Monson on security and privacy by design
What role does privacy play in cybersecurity? Jacki Monson, chief privacy and information security officer at Sutter Health, sits down with cyber series host, Deb Golden, to explore the benefits of adjoining these traditionally siloed functions and how they’re taking a proactive approach to
security through privacy-by-design, threat hunting, and artificial intelligence.
Oct 2020 - 46 min 42 sec
Debbie Majoras shares characteristics of an effective general counsel
Debbie Majoras, chief legal officer and secretary at Procter & Gamble, sits down with CLO Program Research & Insights director Lori Lorenzo. Debbie shares characteristics of an effective general counsel, as well as insights into her life, career, and leading through crisis.
Sep 2020 - 1 hr 04 min 27 sec
Adam Zoller on bringing health care closer to patients through cybersecurity
How can health care organizations make care more accessible for their patients? Adam Zoller, CISO at Providence St. Joseph Health, sits down with cyber series host, Deb Golden, to discuss how his organization’s Health 2.0 initiative is enabling care from anywhere in the world through flexible and scalable cybersecurity solutions. He also shares how they, along with the Health 2.0 platform, have empowered Providence St. Joseph Health to address the impacts of COVID-19.
Sep 2020 - 36 min 13 sec
Doing deals in a COVID world
Despite the current economic uncertainty, many dealmakers aren’t scaling back investments. So how has COVID-19 impacted today’s deal market? In this episode, we explore transaction activity over the past few months, how the pandemic could change how deals are valued, and shifts in the regulatory landscape.
Sep 2020 - 32 min 09 sec
Critical infrastructure at risk: Bob Kolasky, Department of Homeland Security
What are some of the biggest economic and security risks facing the United States—particularly at this time—if critical national infrastructure isn’t properly protected? Guest Bob Kolasky, the Assistant Director of the National Risk Management Center (NRMC) in the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA), discusses his work advising business, industry, and government leaders to not only manage risks, but also enhance resilience against future crises.
Sep 2020 - 47 min 22 sec
Leaning into recovery: Architecting the resilience hub
As businesses reopen and work toward recovery, many leaders see an opportunity to strengthen their organizational resilience. How can they build on the lessons learned from crisis to drive greater coordination, strengthen stakeholder trust, and enable long-term success? In this episode of Resilient, we talk with two Deloitte leaders from Asia-Pacific about how organizations can morph their response-focused command center capabilities into a hub for directing resilience-building activities.
Aug 2020 - 50 min 36 sec
Kenneth Chen on the importance of internal audit’s relationship with management
What do disruption and innovation have in common? How can an organization strengthen internal audit’s relationship with management and sell the value they bring to the table? Why are leading by example and maintaining passion key ingredients for success? Find out in this episode of Resilient, where host Sandy Pundmann sits down with Spotify’s vice president of internal audit and chief audit executive, Kenneth Chen, to discuss all of this and more.
Aug 2020 - 15 min 48 sec
The CLOs role in crisis—a perspective from Alex Dimitrief
In this episode, host and Deloitte Risk & Financial Advisory principal Don Fancher, talks with Alex Dimitrief, partner at legal management consulting firm, Zeughauser Group, and former chief executive officer of GE’s Global Growth Organization, about the evolving role of the chief legal officer (CLO). Alex shares his insights on how legal leads are helping their executive teams respond with speed and agility amid the COVID-19 pandemic—and spotlights the current leadership challenges CLOs face.
Aug 2020 - 55 min 33 sec
Leadership in a challenging world: Futurist and strategist collaborate to rechart our course
Amid pervasive uncertainty, how can business leaders come together to shape a better, more just and sustainable future? This episode features a conversation with two Deloitte leaders, Eamonn Kelly, chief futurist and Office for the Future leader, and Jason Girzadas, managing principal for Businesses, Global, and Strategic Services and member of Deloitte’s US Executive. They share their perspective on the evolving priorities of business leaders in four areas: rebuilding civic and global trust; accelerating digitization; creating a human-centric economy; helping to resolve urgent societal issues. They also discuss why executive leadership should embrace building a better future as central to their strategy.
Aug 2020 - 49 min
Health care: Responding and recovering with resilience
During this challenging time, how are health care leaders adapting to meet stakeholder needs while promoting resilience across their teams? This episode of Resilient features Kevin Sowers, president of Johns Hopkins Health System, Michael Dowling, president and CEO at Northwell Health, and Deloitte’s chief medical officer, Ken Abrams. They discuss their experiences leading through crisis and consider how the lessons of the past few months might help drive radical change in health care’s future.
Aug 2020 - 47 min 24 sec
Lori Havlovitz on raising the bar in cybersecurity
Cyber incident preparedness in today’s business landscape requires much more than setting up a frontline of defense and securing assets. Lori Havlovitz, CISO at Cardinal Health, sits down with cyber series host, Deb Golden, to share the importance of staying ahead of potential risks and how organizations can be ready for the next crisis.
Jul 2020 - 45 min 15 sec
Vanessa Pegueros on the long-term impact of cyberattacks
How might cyberattacks impact the mental health and well-being of cyber professionals? Vanessa Pegueros, chief trust and security officer at OneLogin and board director at Carbon Black, sits down with cyber series host, Deb Golden to discuss the human element of cyber. Hear Vanessa’s insights into how cyber leaders can help better prepare their organizations and teams—both technically and mentally—for attacks and crises like COVID-19, which can exacerbate cyber threats.
Jul 2020 - 50 min 15 sec
Enterprises and ecosystems: Fueling resilient recovery through innovation and collaboration
Innovation and technological advancement are critical to keeping businesses competitive, and the COVID-19 crisis has pushed the boundaries of both. As organizations adapt and respond, how can technology ecosystems–networks of technology and services companies that extend an enterprise’s capabilities–help them recover? This episode features four Deloitte leaders who have spent much of their careers advising organizations on technology and innovation.
Jul 2020 - 58 min 21 sec
Teresa Tonthat on IT vs. business: The ultimate balancing act
In cybersecurity today, there’s too much IT vs. business, and not enough IT and business. How can the two work better together, especially with high demands on everyone’s time? Teresa Tonthat, assistant vice president of IT & CISO at Texas Children’s Hospital, sits down with cyber series host, Deb Golden, to discuss aligning business needs with IT requirements and protecting the cyber core.
Jul 2020 - 47 min 12 sec
Combatting fraud, waste, and abuse in the wake of COVID-19
Moments of crisis often bring out the best in people, but they can also breed new opportunities for fraud and corruption. As disruption and uncertainty pervade the current business climate, organizations must be particularly vigilant in their efforts to detect and prevent fraud, waste, and abuse. In this episode of the Resilient podcast, Deloitte Risk & Financial Advisory Principal, Don Fancher, examines detection, response, and prevention approaches in the new environment created by COVID-19.
Jun 2020 - 49 min 03 sec
Chief risk and recovery officer: The CRO’s changing role
The COVID-19 pandemic has brought risk to the forefront of many leadership agendas. The magnitude of the crisis has revealed both the strengths and areas for improvement in many risk management plans. Chief risk officers (CROs) are playing an essential role in helping their organizations respond to risks and adapt to uncertainty. They are also helping guide their organization in the move toward recovery. Our guests in this episode, Tamika Puckett, chief risk officer for the City of Chicago, and Luke Figora, senior associate vice president and chief risk and compliance officer at Northwestern University, join the Resilient podcast to discuss the frontline role of the CRO and how that role is likely to change as organizations move out of crisis and into the next normal.
Jun 2020 - 41 min 45 sec
Betsy Wille on the evolving role of the CISO
As technology continues to disrupt business processes, organizations are presented with the opportunity to gain—or lose—the trust of customers and stakeholders. Betsy Wille, CISO at Abbott, sits down with cyber series host, Deb Golden, to discuss the growing responsibilities of the CISO and why a consumer-first approach to technology implementations is critical to an organization’s reputation.
Jun 2020 - 45 min 36 sec
Open for business: Returning to in-office work
Reopening offices and work facilities is top of mind for many organizations. But business leaders are faced with a myriad of different guidelines and regulations across states and geographies. How can they guide a viable return to business operations while making workforce safety and well-being top priorities? In this episode of Resilient, we explore reopening through a human capital lens.
Jun 2020 - 57 min 16 sec
Structuring effective virtual meetings (some assembly required)
As organizations adjust to a largely remote work environment, virtual meetings are now business as usual. But that doesn’t necessarily mean they are productive. In our latest episode of the Resilient podcast, we discuss the art and science of meetings–and what people can do to design and facilitate effective virtual work sessions.
May 2020 - 1 hr 06 min 39 sec
Reboot: Approaches for leaders to enable resilient recovery
The complex journey from crisis response to business recovery has already begun for many organizations. The path to the next normal is marked by uncertainty; there is no silver bullet. Embracing a reboot mentality–one open to new ways of thinking and working–may help leaders chart a safer and more productive way forward for workers and workplaces. In this episode of the Resilient podcast, we discuss the principles and practicalities of rebooting with three leaders from Deloitte Consulting LLP. They share insights on the signals that leaders might use in their reboot planning, components of an effective reboot strategy, and some tools that are available to address return-to-the-workplace safety risks. They also discuss the role of sensing and monitoring in preparing for and managing an organizational reboot: Access to timely insights may help leaders understand if the reboot plan is working and how it might need to be adapted for greater effectiveness. As businesses advance the reboot process, our leaders explore how pairing technology with a human-centric approach may help organizations maximize virtual work, create efficiencies at scale, and accelerate recovery.
May 2020 - 1 hr 01 min 46 sec
The chief financial officer perspective on recovering from crisis
Many businesses across the United States are strategizing how to reopen and rebuild in the wake of the COVID-19 pandemic. Chief financial officers (CFOs) are on the front lines of many of these decisions and their potential consequences. As our latest CFO Signals™ survey reveals, CFOs’ perspectives on the global economy are at all-time lows, as is their near-term optimism for the reopening of business operations. When do they think conditions will improve and how are they planning to address return-to-work, cost reduction, and capital markets challenges in the months ahead? In this episode of Resilient, Sanford A. Cockrell III, global leader of the CFO Program for Deloitte Touche Tohmatsu Limited, joins the podcast to discuss findings from the Q2 2020 CFO Signals™ survey. Conducted each quarter for the past 10 years, the survey tracks the thinking and actions of leading CFOs from some of North America’s largest and most influential companies. How long do CFOs expect the current downturn to last? What do they think it will it take to achieve near-normal levels of on-site work? What does a post-crisis future look like to? Sandy shares insights from the survey–and from his decades of working with financial leaders–to explore how CFOs are adapting to near-term performance pressures and position their companies to recover and thrive over the coming year and beyond.
May 2020 - 22 min 04 sec
Divestiture execution and strategy–where precision matters
The current crisis may serve as an opportune time for organizations to divest assets. A business carve-out can create significant value for the seller during challenging financial circumstances. But the process can be complex and time-consuming at a time when leaders need to make critical decisions in rapid timeframes. In this episode, three Deloitte leaders discuss how divestitures have been historically used during times of crisis and how leaders might approach them during the ongoing COVID-19 pandemic. They share insights on how leaders might go about identifying and evaluating the criteria for a successful “surgical” carve-out. They also discuss key factors that may drive increased value when a company is going through the sales process–and how the process itself may significantly affect the final price. Given the unique aspects of the COVID-19-related divestiture environment, they explore how organizations might manage the divestiture process virtually, balance speed with elegance to potentially minimize transaction risk, and increase resiliency in M&A strategies moving forward.
May 2020 - 37 min 38 sec
Recovering losses: A business perspective on expediting financial recovery
As the economic impact of the coronavirus pandemic continues to grow, many business leaders may be trying to understand the magnitude of their organizations’ financial losses. But attempting to quantify incurred loss during an ongoing and evolving crisis is nearly impossible—only after it’s over can the full business impact be determined. What steps can companies take now to calculate and recover losses sustained from the COVID-19 crisis? This episode of Resilient features Katie Pavlovsky, principal with Deloitte Risk & Financial Advisory, and Vincent Morgan, partner, Insurance Recovery and Advisory at Pillsbury Winthrop Shaw Pittman LLP. Together they explore what company executives may be able do to better to understand loss exposure and recovery coverage in the near-term, and how they might tap into potential relief. They also discuss the importance of cross-functional collaboration and data-driven analyses when evaluating the impact. And in a world where little is predictable, they share insights on how business leaders may be able to identify and plan for ongoing risk related to the crisis.
May 2020 - 27 min 25 sec
Economic stimulus: Exploring the impact of phase three and beyond
The US government continues to execute on its multi-phased plan for providing economic relief to the many individuals and organizations impacted by COVID-19. Its most recent legislation (phase 3.5), earmarks an additional $484B for the Paycheck Protection Program, hospitals, and COVID-19 testing. In this episode, three Deloitte leaders share insights on the likely collective impact of the government relief packages to date, as well as the business and economic implications of the most recently enacted legislation. They also look ahead to the next wave of stimulus (phase 4.0), exploring how this developing legislation may help spur economic recovery for businesses and consumers. As the US Congress considers potential tax policy changes and funding for infrastructure enhancements to support telehealth, telework, tele-education, rural broadband, and more, we discuss how business leaders might consider the possible opportunities and risks related to these various sources of aid.
May 2020 - 31 min 47 sec
Economic update: A global perspective
The economy continues to experience the adverse effects of the coronavirus pandemic. As business leaders try to monitor the evolving downturn, what economic indicators and historical comparisons can they draw on for insight? And how can they apply that information to help respond to near-term pressure points and plan for the uncertainties in the longer-term outlook? In this episode, Dr. Ira Kalish, chief global economist of Deloitte Touche Tohmatsu Ltd, shares his perspective on the current global economic environment and how it might evolve as this crisis continues. He explains why typical economic indicators may not work in this situation, but that there are lessons business leaders can learn from history. He also explores the role that technology advancements and government relief measures might play in sustaining the economy while the outbreak is contained.
Apr 2020 - 33 min 29 sec
Scenario planning: Tune in to possible futures, risks, and actions
For years, many companies have used scenario planning as a tool to help understand what the future might bring and a framework for how business leaders could plan and prepare. In the current environment, this type of planning is particularly challenging since the short-term unknowns are in some ways greater than the longer-term uncertainty. In this episode of Resilient, Deloitte Consulting LLP Managing Director Andrew Blau and Salesforce’s Senior Vice President of Strategic Planning Peter Schwartz discuss how executives can use scenario planning to ask questions to help anticipate, pivot toward, and create new opportunities. They also share practical advice across four possible scenarios from the Deloitte-Salesforce collaboration, The world remade by COVID-19. Planning scenarios for resilient leaders, to help business leaders tune their radar to see potential longer-term change happening before it creates surprise.
Apr 2020 - 38 min 13 sec
Financial reporting: Closing books in a virtual world
The COVID-19 pandemic has dramatically changed how and where we work—impacting executives and those leading finance teams. For many companies, the new virtual work environment creates operational disruptions to financial reporting, including annual reporting and the monthly and quarterly close processes. How are organizations adapting and innovating to address these challenges? In this episode of Resilient, two Deloitte leaders share how finance professionals impacted by an already tumultuous quarter can address the implications of virtual closes. They discuss the technologies companies are using to help decentralized finance teams and reporting functions complete the close process under unprecedented circumstances. And, they explore the new normal that may be facing finance and executive teams as businesses move from crisis response to recovery.
Apr 2020 - 33 min 17 sec
Economic relief: The potential business impact of the CARES Act
Enacted on March 27, 2020, the Coronavirus Aid, Relief, and Economic Security Act (CARES Act) is a relief package designed to alleviate some of the consequences of COVID-19. It earmarks more than $2 trillion in assistance to federal agencies, state and local governments, health care, businesses, and individuals. In this episode of Resilient, three Deloitte leaders explore the details and implications of the largest aid package in US history. They share insights on the CARES Act from a variety of angles, including tax policy provisions, government administration of the program, and small business relief. They also discuss how companies can tap into the aid package now to access some much-needed funding during this uncertain time.
Apr 2020 - 36 min 47 sec
Keeping the supply chain flowing during a crisis
Disruption to the global supply chain and the web of third parties that companies rely on has become a significant business challenge in the COVID-19 crisis. How are organizations getting supplies and achieving the balance of supply and demand in a compromised chain? How well do they know the third, fourth, and even fifth parties their suppliers rely on? And how are they identifying and managing concentrated geographic risks? This episode features a conversation with three Deloitte leaders who’ve spent decades focusing on supply chain dynamics. They discuss how organizations are evaluating their supply chain risk and share pragmatic steps leaders can take now to combat disruption in the near term. They also explore how companies can prepare to move from response to recovery and position their supply chains and their organizations to emerge from this crisis stronger.
Apr 2020 - 40 min 37 sec
Cashflow management in times of crisis
Many businesses are already feeling the impact of COVID-19 on cash flow. Given the significant slowdown of commerce in nearly every industry, what are the risks posed by the resulting cash crunch? And how can organizations access the funds they need to withstand the crisis and emerge stronger? In this episode of Resilient, three Deloitte leaders who specialize in financial risk management, transformation, and corporate restructuring share insights on the instability created by the demand for cash. They discuss how the situation may shape a new business-as-usual normal in the aftermath of the initial crisis. They also explore the levers finance leaders can pull now including cash forecasting, cash conservation, and scenario planning to access capital, preserve value, and eventually thrive in the new paradigm.
Apr 2020 - 41 min 58 sec
The shift to remote: Workforce transformation during the COVID-19 pandemic
As part of the effort to contain the spread of the coronavirus, companies are temporarily closing office workspaces and asking employees to work from home. This episode explores some of the issues organizations are facing as they newly adopt or rapidly accelerate a remote workforce. Leaders from across Deloitte’s Human Capital, Future of Work, and Cyber practices provide insights on how companies can address a broad set of virtual workforce challenges from technology oversight and risk management to employee well-being and cultural resilience. They also discuss the long-term implications of this short-term shift and what business as usual might look like for the post-crisis workforce.
Mar 2020 - 40 min 19 sec
Crisis response and recovery during the COVID-19 pandemic
As the impact of the COVID-19 crisis continues to create disruption, many organizations are realizing that existing preparedness plans may not be adequate in the face of this unprecedented global pandemic. How can businesses adapt their response efforts to potentially mitigate the impact of this crisis and work towards recovery? In this episode, we connect with three Deloitte leaders who specialize in risk and crisis management to discuss the acute response challenges presented by this rapidly changing situation: business continuity, financial liquidity, employee communications, security, and more. They share first-hand insights on how companies can identify and manage risk and even embrace innovation in this intense and unpredictable environment.
Mar 2020 - 23 min 03 sec
Actionable insights from COVID-19 pandemic response and recovery
In this special edition Resilient series, we shift our focus to the evolving COVID-19 crisis. From supply chain disruptions and economic scenarios to remote working challenges and crisis response strategies, these episodes feature actionable insights from leaders to help you think through what to do now—and next.
Mar 2020 - 34 min 05 sec
Sandy Pundmann on leading through dramatic transformation
As the role of the chief audit executive (CAE) continues to expand, how can CAEs elevate their role within the organization? Tune in to our new leadership podcast series, Resilient CAEs, to explore what it means to be a resilient internal audit leader and how technology can help you lead through transformation.
Feb 2020 - 46 min 47 sec
Brandi Thomas on the evolving role of the chief audit executive
Internal auditors are not widely known for their ability to disrupt and transform business—but they should be. In this episode of Resilient, Brandi Thomas, vice president, corporate audit for Delta Air Lines, sits down with Sandy Pundmann to discuss the evolving role of the chief audit executive.
Feb 2020 - 22 min 55 sec
Meredith Harper on the power of people and processes in cybersecurity
Can a people-centric approach to managing the cyber triad improve security? Meredith Harper, CISO at Eli Lilly and Company, sits down with cyber series host, Deb Golden, to discuss the importance of prioritizing people and processes in cybersecurity—before layering on technology.
Feb 2020 - 45 min 22 sec
Wendy Kanna on cybersecurity as a strategic business partner
How can businesses benefit from sharing information in cybersecurity? Wendy Kanna, Global Head of Security Governance and Oversight, Information Security and Risk at Takeda Pharmaceutical Company Limited, sits down with cyber series host, Deb Golden, to discuss key cyber priorities, the importance of partnering with the business, and the cultural challenges she’s navigating as a cyber leader in Japan.
Feb 2020 - 46 min 07 sec
Trish Pierson on the business side of cyber
When it comes to managing cyber risk, how can you provide visibility to leadership and the business—without instilling fear? In this episode, Trish Pierson, AbbVie’s Information Security and Risk Management director, sits down with cyber series host, Deb Golden, to discuss the business side of cyber, the benefit of different perspectives, and leaving your mark by challenging the status quo.
Dec 2019 - 36 min 06 sec
Colleen Valentine on creating a culture of security
As cybersecurity continues to play an increasing role in business today, how can executives increase awareness of—and manage—cyber risks? In this episode, Nasdaq’s Information Security Governance and Compliance director, Colleen Valentine, sits down with cyber series host, Deb Golden, to weigh in on cyber governance and creating a culture of security.
Nov 2019 - 37 min 30 sec
Team Rubicon: Veterans finding purpose in helping others
For most veterans transitioning back to life outside the military, a lack of purpose can be one of their biggest struggles. Jake Wood discusses how his personal experiences as a veteran led him to create Team Rubicon, an organization where military veterans can use their skills and experiences to employ a dynamic and adaptive approach to disaster relief, while at the same time restoring a sense of duty and service that often is missing from their lives.
Nov 2019 - 30 min 39 sec
Cracking the code: Managing cyber with a risk-based approach
How can CISOs manage the ever-evolving cyber landscape? Deb Golden, principal and US Cyber Risk Services leader for Deloitte Risk & Financial Advisory, takes us on a deep dive into the cyber sphere.
Oct 2019 - 1 hr 03 min 53 sec
Karen Baker on how disaster preparedness takes a village
With an increasing number of natural disasters occurring in California, what does it take to be prepared? Karen Baker, senior advisor to the California Governor’s Office of Emergency Services and architect and co-chair of Listos California, discusses how people, communities, and philanthropic organizations can show up for each other—helping to improve and empower disaster preparedness.
Sep 2019 - 1 hr 28 min 55 sec
Venkat Bhamidipati on how health and technology converge
What are the forces driving risks and opportunities in the future of health? In this episode of Resilient, Providence Health CFO discusses technology disruption, the rise of the consumer, and the impact to the industry.
Jun 2019 - 57 min 38 sec
James Gore on resilience following the Tubbs Fire disaster
Critical response skills can be a true test of resilience. Hear how California’s Sonoma County Supervisor James Gore stayed resilient after a natural disaster.
May 2019 - 1 hr 12 min 15 sec
Don Layton on turning around a failing business
In this episode of Resilient, we speak with Don Layton, CEO of Freddie Mac, about leading through uncertainty and what's most critical when turning around a failing business.
Apr 2019 - 1 hr 26 min 33 sec
Rob Lee on detecting cyber risk in IoT and industrial control systems
How does cyber risk impact industrial control systems as well as all the other connected systems in an Internet of Things (IoT) world? And which organizations are likely to feel the impact? Dragos CEO Rob Lee outlines the threats, discusses how leaders can respond, and stresses the need for speed.
Feb 2019 - 1 hr 09 min 18 sec
Shellye Archambeau on coming back stronger
Shellye Archambeau, tech industry veteran, joins the Resilient podcast to share her perspectives on becoming a CEO and risk-taking in leadership.
Jan 2019 - 1 hr 24 min 14 sec
Ned Segal on embracing and embodying purpose
In this episode of Resilient, Ned Segal, CFO of Twitter, shares how he leads his teams to embrace the organization’s purpose. He also discusses the importance of open communication, how to create an environment for constructive conversations, and advice for finance leaders today.
Dec 2018 - 54 min 45 sec
Jen Fisher on resilience through well-being
Prioritizing well-being isn’t selfish, it’s good for business. When you are intentional about self-care you become a better version of yourself both professionally and personally. Hear from Deloitte’s Director of Well-Being, Jen Fisher, about her journey from near burn-out to professional fulfillment.
Apr 2018 - 1 hr 20 min 59 sec
Doing right for your customers
How can the financial system be a more positive contributor to social goals? According to John Taft, CEO, author and great-grandson of 27th US President William Howard Taft, it starts with stewardship—putting the client’s interest first.
Apr 2018 - 1 hr 12 min 58 sec
Beth Comstock on the executive of the future
What does the executive of the future look like in today’s increasingly volatile world? We continue our conversation with Beth Comstock, former vice chair at GE, who shares her perspectives on the expanding role of the CMO and adapting to the future of work. She also discusses the importance of making room for discovery to fuel innovation and get ahead of disruption.
Feb 2018 - 48 min 58 sec
Beth Comstock on living in the in-between
There’s no easy, paint-by-numbers approach to business innovation. In this episode, Beth Comstock, former vice chair at GE, explains why more companies should learn to view innovation as a continual process that requires a lot of testing—and failure—to find something that works. She also shares why so many companies feel stuck in the “in-between”—torn between the pressure to innovate and successful existing strategies.
Feb 2018 - 34 min 51 sec
Jake Wood on veterans finding purpose in helping others
For most veterans transitioning back to life outside the military, a lack of purpose can be one of their biggest struggles. Team Rubicon CEO Jake Wood shares how his organization uses veteran’s skills and experiences to employ a dynamic and adaptive approach to disaster relief, while at the same time restoring a sense of duty and service that often is missing from their lives.
Nov 2017 - 50 min 52 sec
Mark Riley (repost) on rebuilding stronger and smarter after the storm
After the recent devastation of Hurricane Harvey, Irma, and Maria, it is almost impossible not to draw parallels to the recovery efforts and lasting effects of Hurricane Katrina. Mark Riley, former Deputy Director of Disaster Recovery for Louisiana, shares his insights on the importance of innovative solutions, communication, collaboration and cooperation, building the right team, and creating cities and communities that are better prepared for crisis when leading a community’s recovery efforts.
Oct 2017 - 19 min 22 sec
Dic Donohue on resilience in the line of fire
How can you take personal adversity and learn to use that experience to positively impact your life—and the lives of others? Retired MBTA Sergeant Dic Donohue explains how he’s been able to find a silver lining after the 2013 Boston Marathon bombing.
Aug 2017 - 1 hr 17 min 45 sec
Ron Kiskis on the danger of ROMO
You’re probably wondering what is ROMO? ROMO, the risk of missed opportunity, means the #1 risk you could be facing is all the risks you are not taking. In this episode of Resilient, Ron Kiskis, the former president of Chevron Oronite Company, discusses evaluating decisions not only in terms of the risk of doing something, but also in terms of the risk of not doing anything.
May 2017 - 1 hr 32 min 38 sec
Mike Indursky on breaking the right rules
In this episode of Resilient, Mike Indursky, former CMO of Burt’s Bees and President of Bliss World discusses the importance of products that make a difference for people and the planet—and knowing when to take some risks and break some rules to make that happen.
May 2017 - 1 hr 41 min 12 sec
A year of insights
It’s Resilient’s one-year anniversary! In honor of the occasion, we’re sharing the story of how the podcast got started and taking a look back at some of our favorite conversations with individuals who embody resilience—from CEOs and senior executives to leaders outside the business world.
Apr 2017 - 45 min 26 sec
James Stavridis on an Admiral’s take on leadership
In this episode of Resilient, Admiral James Stavridis, former supreme allied commander of The North Atlantic Treaty Organization (NATO) and Dean of the Fletcher School of Law and Diplomacy at Tufts University, shares his 30 years of frontline insights and how they translate to leadership and resilience in the business world. From his new book, The Leader’s Bookshelf, he draws from 200 active and retired four-star military officers’ leadership skills gained from their top 50 published works.
Apr 2017 - 1 hr 33 min 09 sec
Frank Tirelli on leadership in a volatile world
You can’t always avoid change. But it’s how you bounce back and manage adversity that matters. In this episode of Resilient, Frank Tirelli, former COO of myCFO, CEO of Herbalife, and CEO of Deloitte Italy discusses his take on resilience; the importance of communication, honesty, and transparency; and his five attributes that individuals need to have to succeed—no matter what their goals may be.
Mar 2017 - 1 hr 55 min 48 sec
Paul Morell on getting ahead of tomorrow’s risks
What can other industries learn from airline safety measures? In this episode of Resilient, Paul Morell, former VP of safety, regulatory compliance and environmental for American Airlines, shares his perspectives on the benefits of proactive risk management and how data can help identify tomorrow’s risks.
Feb 2017 - 1 hr 05 min 36 sec
Daryl Brewster on the CEO Investor Forum and the problem with short-termism
In this excerpt of Resilient, Daryl Brewster, CEO of CECP, discusses the difficulty that CEOs face with balancing the need to deliver on short-term expectations while creating an organization that thrives in the long-term. Daryl also shares his views on purpose driven organizations and the advantages of integrating social and environmental considerations into business strategy which include enhancing a company’s brand, engaging employees and identifying new markets.
Feb 2017 - 15 min 16 sec
Mallory Weggemann on resilience in the face of personal adversity
In this episode of Resilient, Mallory Weggemann, Paralympic gold medalist, shares how she’s been able to summon up the grit to overcome obstacles—and silence her doubters—one stroke at a time. She also discusses how to thrive in the face of adversity, how vulnerability connects us all and why it’s never too late to pick yourself up and make an impact that matters.
Jan 2017 - 1 hr 16 min 47 sec
Dr. Dan Diamond on the movement to purpose
In this episode of Resilient, Dr. Dan Diamond, author of Beyond Resilience, shares his front-line perspectives from over three decades of coordinating relief efforts for some of the most devastating natural disasters around the world. He also discusses how lessons learned from these experiences can be applied to our everyday and work lives to create purpose, foster reciprocity, and encourage gratitude.
Jan 2017 - 1 hr 02 min 36 sec
Keith Wandell (repost) episode
In this award-winning episode, the former CEO of Harley Davidson, Keith Wandell shared his view on the characteristics that were key to successfully joining the company as an outsider, transitioning into his role as CEO, and getting the iconic brand back on track. These characteristics include: humility, curiosity, and vision (repost).
Dec 2016 - 50 min 46 sec
Tim Brown, CEO of IDEO, on the power of design thinking
Great discoveries begin with great questions. But the most difficult part of the creative process is often figuring out the right questions to ask. Tim Brown, CEO of IDEO, joins Deloitte Advisory’s Mike Kearney to discuss how design thinking can help leaders solve difficult problems, how organizations can get ahead of disruptions, and why it’s so hard to plan for a crisis.
Nov 2016 - 45 min 32 sec
Alex Dimitrief, general counsel for GE, on divesting, investing, and innovating
We’ve all heard about lessons learned. In this episode of Resilient, Alex Dimitrief, general counsel for GE, explains how companies can put that into action and discusses the benefits of learning, adapting and adjusting strategy as a continuous process.
Nov 2016 - 1 hr 28 min 03 sec
Paul Raines, GameStop CEO, on getting ahead of disruption
Working in an industry that faces almost constant disruption isn’t an easy task. But it forces you to think creatively about new business opportunities. In this episode, Paul Raines, the CEO of GameStop, shares how the company has found ways to stay ahead of disruption in the gaming industry. Paul also discusses the traits of successful leaders and the importance of treating your team like family.
Oct 2016 - 51 min 44 sec
Jim Moroney, on leading through disruption at the Dallas Morning News
Content consumption has seen major shifts over the past decade. Social media, digital platforms, and even podcasts have disrupted traditional news (read: print) channels. In this episode, we hear from Jim Moroney, publisher and CEO of A.H. Belo, and publisher and CEO of the Dallas Morning News, on the importance of outside perspectives in identifying major industry disruptions.
Oct 2016 - 1 hr 01 min 22 sec
Taking a look back
Resilient episode 11 is a retrospective look at the stories of those leaders who have navigated through risk, disruption and crisis, and emerged stronger. Their resiliency and confidence is captured in the key takeaways from our previous 10 episodes. Whether you’re new to the series or just want to revisit previous conversations, this episode mines the insights.
Sep 2016 - 15 min 06 sec
Mandeep Grewal on enhancing the customer journey
Mandeep Grewal, the head of customer experience at United, discusses the importance of finding your passion, expanding your network, and having a common purpose across an organization.
Sep 2016 - 52 min 38 sec
Mark Riley on building a foundation of trust
Mark Riley, the deputy director of disaster recovery for the state of Louisiana, discusses the keys to effective leadership, the importance of trust, and the resiliency of the American people.
Aug 2016 - 43 min 01 sec
Barry Salzberg on leading by example
Barry Salzberg, the former CEO of Deloitte Global, continues his conversation with Deloitte Advisory’s Mike Kearney todiscuss the importance of mentorship, the traits of successful leaders, and the need for diversity in organizations.
Aug 2016 - 49 min 21 sec
Barry Salzberg on the upsides of downturns
In the fall of 2008, would you have made a $300 million purchase? While many organizations were looking for ways to cut costs, Deloitte used the financial downturn as an opportunity to make significant investments for the future.
In the latest episode of Resilient, Barry Salzberg, the former CEO of Deloitte, discusses three keys to leading through a downturn: Be bold. Be smart. Act with heart.
Aug 2016 - 45 min 49 sec
Jackie Hourigan Rice on creating a smart risk culture
Jackie Hourigan Rice, chief risk and compliance officer at Target, sat down with Deloitte’s Mike Kearney to discuss the key features of successful risk programs, how companies can prepare for potential crises, and what makes a resilient leader.
Jul 2016 - 51 min 36 sec
Keith Wandell on Value-focused Leadership
Keith Wandell, the former CEO of Harley-Davidson, spoke with Deloitte Advisory’s Mike Kearney about why protecting this iconic brand was critical as he made the transition from being an outsider to an extremely respected CEO while he led the motorcycle manufacturer through a crucial turnaround.
Jun 2016 - 47 min 26 sec
Daryl Brewster on purpose-driven organizations
Daryl Brewster, the CEO of CECP, spoke with Deloitte Advisory’s Mike Kearney about how corporations can be a force for good, his advice to graduates entering the workforce, and the attributes of a resilient leader.
Jun 2016 - 30 min 04 sec
Daryl Brewster on saving an iconic brand
Daryl Brewster, former Krispy Kreme CEO, on saving an iconic brand, spoke with Deloitte Advisory’s Mike Kearney about how he and his team reversed the company’s financial decline, cleaned up accounting difficulties, and expanded internationally to restore the iconic brand to its former glory.
May 2016 - 46 min 10 sec
Eric Pillmore on rebuilding trust after crisis
Eric Pillmore, former corporate governance SVP at Tyco International Ltd., spoke with Deloitte Advisory’s Mike Kearney about joining Tyco International in 2002 in the wake of fraud and larceny allegations. Faced with addressing short-term issues related to fraud and larceny charges, Pillmore framed the crisis as an opportunity to dig in, establish controls, and make the organization a gold standard in ethics and governance.
May 2016 - 38 min 50 sec
Bill Roper on navigating crisis
Bill Roper spoke with Deloitte Advisory’s Mike Kearney about stepping into the role of CEO at VeriSign in 2007 in the midst of stock option backdating allegations. Faced with addressing short-term issues related to the investigation, VeriSign framed the crisis with an eye on the long game as well: helping the company restructure and better position itself for the future.
Apr 2016 - 35 min 35 sec